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All manufacturer damages must be claimed 7 days upon receipt of merchandise. We ask that businesses inspect their items as soon as they receive them. A prepaid return label will be sent to you for approved returns only. Any claims made outside of the 7-day window may not be processed.
We are not responsible for merchandise that has been shipped and delivered unless the items shipped were not on the sales order or invoice. The buyer/store owner is fully responsible for merchandising, marketing, and appropriately pricing the items once in possession.
A return for an exchange or store credit may be made on a case-by-case basis with the following conditions:
To begin the return request, go to Account -> Order History. Select the order and click 'Return' (red icon with arrow) next to the appropriate style. Then, please send a clear photo of the damaged area to firstname.lastname@example.org, along with the style number, color, and size of the item.
We do not accept returns for items without a valid concern. However, if you have issues with a style not performing as well as you had planned, please contact us without hesitation and voice your concern. We will help you!
All returns will be thoroughly inspected before issuing a store credit/replacement. We do not issue refunds under any circumstances. Applicable credits will appear as a statement credit on the following shipment.