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All manufacturer damages must be claimed 7 days upon receipt of merchandise. A prepaid return label will be sent to you for approved returns only. Please send a clear photo of the damaged area to firstname.lastname@example.org, along with the style number, color, and size of the item. We do not accept returns for items without a valid concern. However, if you have issues with a style not performing as well as you had planned, please contact us without hesitation and voice your concern. We will help you! Applicable credits will appear as a statement credit on the following shipment.